Privacy Policy
Many Hat Services Privacy Policy
1. Respecting your privacy
This Privacy Policy outlines our personal information management practices. The personal information is that about individuals in connection with our goods or services or an interaction with Many Hat Services online site such as at manyhatservices.com.au, mhits.au, manyhat.group (sites). This Privacy Policy sets out our policies regarding:
the kinds of personal information we collect and hold, how we collect and hold it, the purposes for which we collect, hold, use and disclose it, your right to access and seek correction of it, how you may complain about privacy matters and our sharing of personal information overseas.
Under “Other privacy terms and limits of this policy” below, we describe some limits and warnings about this policy.
2. Who are we?
In this Privacy Policy , ‘we’, ‘I’, ‘our’ and ‘us’ refer to Many Hat Group and its affiliated companies.
3. What kinds of personal information do we collect and hold?
Our business functions and activities are those connected with the goods and services we provide. Those goods and services are described at manyhatservices.com.au (Many Hat Group Products).
The personal information we collect and hold is what is reasonably necessary for and incidental to our business functions and activities. When we collect and hold personal information, it is our policy to generally limit it to the following:
Customer Supply Information: personal information about individuals involved in an acquisition or supply of our Products. This information may include name, telephone number, email and other address information, information about transactions or possible transactions with us and records of dealings and correspondence with us (including via email, telephone and online);
Payment Information: this may be price-related information about transactions or possible transactions; payment details and information in connection with any credit history checks we make as part of our credit assessment processes;
Customer Engagement Programs: we may conduct surveys and customer engagement activities, including preferred customer (loyalty) programs. The kinds of information we collect and hold for these may be name, telephone number, email and other address information, customer preferences and other information provided to us;
Online Sites: we collect and hold information, sometimes automatically, as a result of individuals' interaction with our online sites. Information we may collect and hold may be what is available to us because of the individual’s device or browser settings, such as IP addresses and dates, times and length of site access and pages visited. Some of the information we collect and hold is not personal information, because it is anonymous statistical information.
Recruitment Information: we collect information about applicants for engagement with us. This may include information such as employment history, education, qualifications, income and information from referees;
Business Transfers: we may collect and hold information in connection with business transfers, for example information in data fields held by businesses we are considering acquiring or have acquired.
You generally have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise
4. How do we collect and hold personal information
Collection of personal information: When we collect personal information, we may make a record of it. We may do this when:
individuals communicate with us by any means (including online) and
individuals subscribe to any information materials we make available (for example customer newsletters/updates).
We may also collect non-sensitive personal information by automated means, for example through use of technologies which may not be apparent, sometimes known as cookies. There is a lot of information publicly available about how cookies work and how to change your device’s browser settings. For example, see materials published by the Australian Government’s Australian Signals Directorate’s Australian Cyber Security Centre. These include materials regarding cookies and security: https://www.cyber.gov.au/acsc/view-all-content/guidance/cookies-and-security.
We may collect personal information from third parties. Sometimes the data we collect from others may include or enable us to identify personal information. Datasets may be publicly available datasets, or those acquired from others in connection with our Products. Doing this may help us to analyse and improve our data, identify potential new Many Hat Group product customers and make changes which may improve our Many Hat Group Products.
Holding of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.
5. Why do we collect, hold, use and disclose personal information
When we collect, hold and use personal information, we do so primarily for purposes in connection with our normal business and to promote our goods and services.
We disclose personal information we collect for those purposes, for incidental purposes and for other purposes which are within reasonable expectations or permitted by law. For example, we may disclose personal information:
to professional advisers, service providers, such as payment processors, marketing agencies, systems administrators and debt collectors ,within our company group, to defend our rights, to prevent potential harm, in accordance with individuals’ consents which may be express or which we may reasonably infer, in connection with business transfers, when an exception relevantly applies under privacy law.
Marketing: We send customers and potential customers information about our Products which we consider may be of interest to them. We do this by a variety of communication channels, including email, SMS and telephone. Individuals may opt out of receiving marketing communications from us at any time by contacting us or by using the opt out facilities provided in the relevant marketing communications.
We may de-identify personal information. We may do this for use and disclosure of pseudonymous or anonymous data for various data analytics purposes.
6. How can you enquire about, access and correct your personal information
Access: It is our general policy to provide you with access to your personal information which we hold, which may not include personal information controlled by others. The law recognises certain exceptions to your access rights which we may rely on. If you wish to access your personal information or have an enquiry about privacy, please email us at Contact@Manyhat.group.
Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.
Correction: If you need to correct personal information we hold, please contact us at one of the above contact points.
For any complaints about our management of personal information.
If you wish to complain about a breach of the privacy rules that bind us, you may contact us at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may ask for information to satisfy ourselves that your claimed identity is correct. We may discuss your complaint with our personnel, service providers and others (for example regulators) as appropriate.
It is our policy to investigate any privacy complaints and attempt to resolve them in a timely way. We will inform you in writing about the outcome of the investigation. If we do not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, we will inform you that your complaint may be referred to the Australian Information Commissioner for further investigation and will provide you with the Commissioner’s contact details.
7. Our sharing of your personal information overseas
It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of privacy and security laws, both during transit and at the overseas destination. We may allow your personal information to be shared with those who are in countries other than your own location. We do this:
where we have made a business decision to store our data with a service provider who is in the business of providing data storage and processing services. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in, for disclosures between our companies and service providers. Our main business location is in Australia but some of these others may be based in other countries from time to time and when our business which collected your personal information is in a different country to your location.
8. Updates
This privacy policy notice is current at the date below. We may change it periodically. If we propose to change this policy, we will display at least 2 weeks’ prior notice of the change on Manyhatservices.com.au
9. Other privacy terms and limits of this policy
This is a policy only and is not intended as a representation of any commitment or to be an exhaustive statement of our information policies and practices. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us. We have separate terms concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.
10. More information
More information about privacy law and privacy principles is available from the Australian Information Commissioner. The Commissioner may be contacted at www.oaic.gov.au (email enquiries@oaic.gov.au).
Last updated: 07/10/2024
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21+ Total Years
I.T. Experience
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100+ Projects
Complete*
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Contact Info
1800 960 642
Contact@manyhatservices.com.au